Differences between on site and remote support

A big percentage of IT issues can be solved via online remote access through a remote IT professional.

This tool allows to cut time and save money because the number of phone calls and e-mails will decrease and, at the same time, it will permits reduce the costs of travel from location to location to fix computer problem.

Do you know that BeAnywhere offers a flexible, secure and easy service? It’s available in 24 hours a day, in 7 days a week, all over the world. It also allows to improve customer happiness because it resolve the problem in a simpler a faster way.

Ways of communications are moving and remote support follows up this trend offering features that became communication between client and technician easier and economic. For instance, VoIP and chat are free and permits save time and money because the problem is reported and solved in simpler and faster way.

As a result of these characteristics the clients will be became more dynamic at work and technicians will be more efficient because they can solved IT issues in shorter time.

Online remote access is also useful because if an IT Support professional don’t have knowledge to solve the problem by himself, he can pass a session to a higher technician.