How to analyze the ROI of remote support

Now CEO’s have a restricted budget to spend on technology tools; as a result they are obligate to think about their return on investment (ROI).

Studies say that help desk sharing tools are giving a fine ROI because it has a lot of result in some core metrics, such as first communication resolution, time of challenging resolved and customer satisfaction.

Remote control gives much more authentic ROI model than some traditional technology because it allows taking control of a customer’s desktop through a safe internet connection to find out and unravel difficult matters.

Beanywhere is a software that affords this kind of characteristics, for example, it recognize and solve problems faster than traditional IT agent because he have no travel to place just to understand what is happening and trying recovery some ways. BeAnywhere is considered an ideal tool to solve problems on the first contact because phone calls, emails, time and money spend are minimized.

Speediness and exactitude have a lot of effect on ROI of costumers because they need to estimate the time spent on first contact, talk time and, lastly, customer satisfaction.

If interactions times are minimized, problems are resolved fast; the customer satisfaction and productivity are enhanced.

Transparency is the most important sector that BeAnyhwre can provide because with this remote control tool, CEO’s can connect a multiple technician’s session, follow and check what the IT technicians are doing to unveil the hard matter.