What you can do to make remote support easier?
IT technicians have no time to solve problems in site because they need to spend much time on dislocations and it has some costs associated. So they are finding a way to control those barriers. Nowadays the market is providing some softwares of remote support that make them activities simpler.
When they find a problem in some company, first of all they need to speak with end clients about what kind of tools he will use. Then he needs to hear them about their worries and to try to relax them. This behavior will make your job a lot simpler.
Find the perfect tool
The market is providing a lot of tools that do this kind of activities. BeAnywhere can be a good solution because it’s simple, clear and user friendly and essentially secure. Actually security is a priority of its clients and BeAnywhere works on it.
Be careful with your vocabulary
Negative sentences are pejoratives and it transmits the idea that you are a pessimist person and you don’t believe that the problem will solved by remote support. Moreover, this kind of sentences can worry your end users and at the same time disturb your work. Be professional all the time!
Control your professional environment
Noise can disturb you. Try to find a tranquil professional environment and concentrate on your tasks. Just in this way you can be focus on problems.
Just to click
Work with a full license of you tool. If you choose BeAnywhere you can install it you can note user ID and password of your end clients and start to work in theirs machines. But before you get in, try to know if you have permission to get on and work by help desk sharing.
Write what you are doing
You need to write what kind of activities you are doing to solve the problem because at the end of remote control the client can ask about what you've already done on their machine. In this case you might to possess a clear copy to explain in a simple way.
Have a reliable Internet connection
A weak internet connection will get you frustrated soon. Your job needs to be done quickly and efficiency but if you accept to work in bad conditions you will spend much more time to do a simple task.
Buy the software that you really need
With a full license of BeAnywhere you can deliver instant, on-demand remote support to any computer in the world, at any time.
Be polite
You need to be polite with your clients. Speak with them but don’t waste time to talk about trivial issue. Try to concentrate your attention just on your job.